We’ll design a custom solution to meet your objectives, time constraints and budget needs. We offer programs in all of the following areas:
Communicating with Presence & ImpactApply 8 Principles of Effective Communication to improve your phone and face-to-face interactions. Benefits:
- Project confidence and credibility when communicating ideas
- Speak articulately and use appropriate body language
- Convey passion and conviction for ideas
- Communicate clear, concise messages
- Use your voice to engage others and avoid monotone
- Deliver a crisp, confident, persuasive elevator pitch
Present confidently standing or sitting, formally or informally, to any size audience. Benefits:
- Project a strong, comfortable presence in front of an audience
- Speak articulately and use appropriate gestures
- Connect with, inspire, and persuade the audience
- Organize persuasive presentations that sell ideas and influence others
- Understand how to use data and technical information to support key messages
- Deliver information clearly from PowerPoint slides, hard copy presentations, computer demos, or notes
- Respond to questions and objections with poise
Custom solutions include: High Impact Presentation Skills, Pitch Book Presentation Skills, Communicating the Vision, and The Art of Corporate Storytelling
Write clear, concise business documents and emails designed to achieve action. Benefits:
- Write concise documents
- Replace verbose writing with precise, crisp language
- Eliminate the passive voice
- Organize letters, memos, and emails
- Edit documents for impact
- Adjust your style to your reader and objective
Custom solutions include: Writing for Results, Making Email Work, Writing Effective Pitch Books, and Building Powerful Business Presentations
Learn to motivate, manage, delegate, and give effective performance feedback. Benefits:
- Understand what motivates performance
- Align your style to the style of your employees
- Tailor your supervision using a Situational Leadership model
- Use listening and probing techniques to improve communication
- Assign projects appropriately and delegate assignments clearly
- Give constructive feedback and performance appraisals
Custom solutions include: Motivating & Delegating, Giving Performance Feedback, Coaching Your Team, Storytelling as a Leadership Skill
Learn how to strengthen interpersonal relationships with colleagues, lead productive business meetings, and solve problems collaboratively. Benefits:
- Control interpersonal dynamics that affect a meeting
- Evaluate the effectiveness of your personal style
- Use active listening skills to build relationships
- Solve problems collaboratively
- Control the flow of meetings so that they are on point and efficient
- Handle emotional confrontations more effectively
- Manage the process: lead with presence, encourage participation, probe to avoid misunderstandings, summarize, and follow up.
Custom solutions include: Productive Conflict Resolution, Influencing for Results, Leading Effective Meetings, Leveraging Your Style, Listening Effectively
Learn how to build solid, long-lasting client relationships, uncover the client’s real needs, and offer message-driven solutions to client problems. Benefits:
- Plan ahead to conduct a productive, consultative meeting
- Read and adapt to the client’s style to build rapport
- Project confidence and credibility in face-to-face meetings
- Uncover client needs and priorities through active listening skills
- Position your firm’s approach as solutions to client needs
- Handle challenging client questions
Develop new business by creating solid, long-lasting client relationships that enhance your firm’s bottom line. Benefits:
- Read the client’s style to communicate more effectively
- Understand the stages of the consultative sales process
- Build credibility and rapport in initial phone contacts
- Plan each meeting for specific objectives and roles
- Probe strategically to uncover needs, issues, and opportunities
- Position your firm’s approach as solutions to client needs
- Handle difficult questions and objections
- Close the deal and establish the desired next steps
Custom solutions include: Consultative Selling Skills, Prospecting: Uncovering Client Needs, and Closing the Deal