Services

Benefits:

• Project confidence and credibility when communicating ideas
• Speak articulately and use appropriate body language
• Convey passion and conviction for ideas
• Communicate clear, concise messages
• Use your voice to engage others and avoid monotone
• Listen to others more effectively

Benefits:

• Project a strong, comfortable presence in front of an audience
• Speak articulately and use appropriate gestures
• Connect with, inspire and persuade the audience
• Organize persuasive presentations that sell ideas and influence others
• Understand how to use data and technical information to support key messages
• Deliver information clearly from PowerPoint slides, hard copy presentations, computer demos or notes, as appropriate
• Respond to questions and objections with poise

Custom solutions include: High Impact Presentation Skills, Pitch Book Presentation Skills, Communicating the Vision and The Art of Corporate Storytelling

Benefits:

• Write concise documents
• Replace verbose writing with precise, crisp language
• Eliminate the passive voice
• Organize letters, memos and emails
• Edit documents for impact
• Adjust your style to your reader and objective

Custom solutions include: Writing for Results, Making Email Work, Writing Effective Pitch Books and Building Powerful Business Presentations

Benefits:

• Understand what motivates performance
• Align your style to the style of your employees
• Tailor your supervision using a Situational Leadership model
• Use listening and probing techniques to improve communication
• Assign projects appropriately and delegate assignments clearly
• Give constructive feedback and performance appraisals

Custom solutions include: Motivating & Delegating, Giving Performance Feedback, Coaching Your Team, Storytelling as a Leadership Skill

Benefits:

• Control interpersonal dynamics that affect a meeting
• Evaluate the effectiveness of your personal style
• Use active listening skills to build relationships
• Solve problems collaboratively
• Control the flow of meetings so that they are on point and efficient
• Handle emotional confrontations more effectively
• Manage the process: lead with presence, encourage participation, probe to avoid misunderstandings, summarize and follow up.

Custom solutions include: Productive Conflict Resolution, Influencing for Results, Leading Effective Meetings, Leveraging Your Style, Listening Effectively

Benefits:

• Plan ahead to conduct a productive, consultative meeting
• Read and adapt to the client’s style to build rapport
• Project confidence and credibility in face-to-face meetings
• Uncover client needs and priorities through active listening skills
• Position your firm’s approach as solutions to client needs
• Handle challenging client questions

Benefits:

• Read the client’s style to communicate more effectively
• Understand the stages of the consultative sales process
• Build credibility and rapport in initial phone contacts
• Plan each meeting for specific objectives and roles
• Probe strategically to uncover needs, issues and opportunities
• Position your firm’s approach as solutions to client needs
• Handle difficult questions and objections
• Close the deal and establish the desired next steps

Custom solutions include: Consultative Selling Skills, Prospecting: Uncovering Client Needs and Closing the Deal

Benefits:

• Show a confident, concerned, professional face to the public
• Tailor key messages to different media situations
• Respond to questions and challenges with poise
• Bridge seamlessly to stay on message
• Maintain control of the interview process
• Build relationships with reporters

Custom solutions include: Mastering the Media, Communicating the Message and Responding in a Crisis

Highlights of our coaching approach include:

• Thorough diagnostic assessment
• Intensive, in-person coaching sessions to build specific communication skills
• DVD recording throughout each session with extensive personal feedback
• SMART goal-setting at the end of each session
• Follow-up phone meetings to assess progress against goals

Benefits:

• Project confidence and credibility when communicating ideas
• Speak articulately and use appropriate body language
• Learn how to receive an assignment to get the information you need
• Structure a clear, concise report for senior attorneys
• Stay on track and deliver information effectively using notes

Benefits:

• Write concise documents
• Replace verbose writing with precise, crisp language
• Eliminate the passive voice
• Organize letters, memos and emails
• Edit documents for impact
• Adjust your style to your reader and objective

Benefits:

• Plan ahead to conduct a productive, consultative meeting
• Read and adapt to the client’s style to build rapport
• Project confidence and credibility in face-to-face meetings
• Uncover client needs and priorities through active listening skills
• Position your firm’s approach as solutions to client needs
• Handle challenging client questions

Benefits:

• Understand what motivates performance
• Align your style to the style of your employees
• Tailor your supervision using a Situational Leadership model
• Use listening and probing techniques to improve communication
• Assign projects appropriately and delegate assignments clearly
• Give constructive feedback and performance appraisals

Custom solutions include: Motivating & Coaching or Delegating & Giving Performance Feedback

Benefits:

• Read the client’s style to communicate more effectively
• Understand the stages of the consultative sales process
• Build credibility and rapport in initial phone contacts
• Plan each meeting for specific objectives and roles
• Probe strategically to uncover needs, issues and opportunities
• Position your firm’s approach as solutions to client needs
• Handle difficult questions and objections
• Close the deal and establish the desired next steps

Custom solutions include: Consultative Selling Skills, Prospecting: Uncovering Client Needs and Closing the Deal

Benefits:

• Read the client’s style to communicate more effectively
• Understand the stages of the consultative sales process
• Build credibility and rapport in initial phone contacts
• Plan each meeting for specific objectives and roles
• Probe strategically to uncover needs, issues and opportunities
• Position your firm’s approach as solutions to client needs
• Handle difficult questions and objections
• Close the deal and establish the desired next steps

Custom solutions include: Consultative Selling Skills, Prospecting: Uncovering Client Needs and Closing the Deal

Benefits:

• Project a strong, comfortable presence in front of an audience
• Speak articulately and use appropriate gestures
• Connect with, inspire and persuade the audience
• Organize persuasive presentations that sell ideas and influence others
• Understand how to use data and technical information to support key messages
• Deliver information clearly from PowerPoint slides, hard copy presentations or notes
• Respond to questions and objections with poise

Custom solutions include: High Impact Presentation Skills, Winning the Client Pitch

Benefits:

• Show a confident, concerned, professional face to the public
• Tailor key messages to different media situations
• Respond to questions and challenges with poise
• Bridge seamlessly to stay on message
• Maintain control of the interview process
• Build relationships with reporters

Custom solutions include: Mastering the Media, Communicating the Message and Responding in a Crisis