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Services

Custom Workshops

We’ll design a custom solution to meet your objectives, time constraints and budget needs.  We offer programs in all of the following areas:

Apply 10 Principles of Effective Communication to improve your phone and face-to-face interactions.

Benefits:

  • Project confidence and credibility when communicating ideas
  • Speak articulately and use appropriate body language
  • Convey passion and conviction for ideas
  • Communicate clear, concise messages
  • Use your voice to engage others and avoid monotone
  • Listen to others more effectively

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Present confidently standing or sitting, formally or informally, to any size audience.

Benefits:

  • Project a strong, comfortable presence in front of an audience
  • Speak articulately and use appropriate gestures
  • Connect with, inspire and persuade the audience
  • Organize persuasive presentations that sell ideas and influence others
  • Understand how to use data and technical information to support key messages
  • Deliver information clearly from PowerPoint slides, hard copy presentations, computer demos or notes, as appropriate
  • Respond to questions and objections with poise

Custom solutions include: High Impact Presentation Skills, Pitch Book Presentation Skills, Communicating the Vision and The Art of Corporate Storytelling

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Write clear, concise business documents and emails designed to achieve action.

Benefits:

  • Write concise documents
  • Replace verbose writing with precise, crisp language
  • Eliminate the passive voice
  • Organize letters, memos and emails
  • Edit documents for impact
  • Adjust your style to your reader and objective

Custom solutions include: Writing for Results, Making Email Work, Writing Effective Pitch Books and Building Powerful Business Presentations

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Learn to motivate, manage, delegate and give effective performance feedback.

Benefits:

  • Understand what motivates performance
  • Align your style to the style of your employees
  • Tailor your supervision using a Situational Leadership model
  • Use listening and probing techniques to improve communication
  • Assign projects appropriately and delegate assignments clearly
  • Give constructive feedback and performance appraisals

Custom solutions include: Motivating & Delegating, Giving Performance Feedback, Coaching Your Team, Storytelling as a Leadership Skill

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Learn how to strengthen interpersonal relationships with colleagues, lead productive business meetings and solve problems collaboratively.

Benefits:

  • Control interpersonal dynamics that affect a meeting
  • Evaluate the effectiveness of your personal style
  • Use active listening skills to build relationships
  • Solve problems collaboratively
  • Control the flow of meetings so that they are on point and efficient
  • Handle emotional confrontations more effectively
  • Manage the process: lead with presence, encourage participation, probe to avoid misunderstandings, summarize and follow up.

Custom solutions include: Productive Conflict Resolution, Influencing for Results, Leading Effective Meetings, Leveraging Your Style, Listening Effectively

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Learn how to build solid, long-lasting client relationships, uncover the client’s real needs and offer message-driven solutions to client problems.

Benefits:

  • Plan ahead to conduct a productive, consultative meeting
  • Read and adapt to the client’s style to build rapport
  • Project confidence and credibility in face-to-face meetings
  • Uncover client needs and priorities through active listening skills
  • Position your firm’s approach as solutions to client needs
  • Handle challenging client questions

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Develop new business by creating solid, long-lasting client relationships that enhance your firm’s bottom line.

Benefits:

  • Read the client’s style to communicate more effectively
  • Understand the stages of the consultative sales process
  • Build credibility and rapport in initial phone contacts
  • Plan each meeting for specific objectives and roles
  • Probe strategically to uncover needs, issues and opportunities
  • Position your firm’s approach as solutions to client needs
  • Handle difficult questions and objections
  • Close the deal and establish the desired next steps

Custom solutions include: Consultative Selling Skills, Prospecting: Uncovering Client Needs and Closing the Deal

CLOSE

Master media interviews, company announcements, reactive press conferences, and any public, high-pressure Q&A session.

Benefits:

  • Show a confident, concerned, professional face to the public
  • Tailor key messages to different media situations
  • Respond to questions and challenges with poise
  • Bridge seamlessly to stay on message
  • Maintain control of the interview process
  • Build relationships with reporters

Custom solutions include: Mastering the Media, Communicating the Message and Responding in a Crisis

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Executive Coaching

We’ll work with you privately to develop leadership communication skills and executive presence.

Develop your leadership communication skills one-on-one with a MacKenzie Brown coach. Together, we design a program for your specific skills, needs and development goals. Through our experiential, interactive approach, executives project a confident, leadership presence in any relevant arena. They learn how to inspire and engage an audience while selling ideas effectively.

Highlights of our coaching approach include:

  • Thorough diagnostic assessment
  • Intensive, in-person coaching sessions to build specific communication skills
  • Video recording throughout each session with extensive personal feedback
  • SMART goal-setting at the end of each session
  • Follow-up phone meetings to assess progress against goals

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Attorney Curriculum

We’ve identified the skills attorneys need at each career level. We offer programs tailored to partner and associate development.

Junior Associates:

Junior Associates learn key communication principles to project a confident, professional manner and deliver clear, concise reports to the assigning attorney.

Benefits:

  • Project confidence and credibility when communicating ideas
  • Speak articulately and use appropriate body language
  • Learn how to receive an assignment to get the information you need
  • Structure a clear, concise report for senior attorneys
  • Stay on track and deliver information effectively using notes

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Write clear, concise documents and emails using plain English.

Benefits:

  • Write concise documents
  • Replace verbose writing with precise, crisp language
  • Eliminate the passive voice
  • Organize letters, memos and emails
  • Edit documents for impact
  • Adjust your style to your reader and objective

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Mid-levels:

Learn how to build solid, long-lasting client relationships, uncover the client’s real needs and offer message-driven solutions to client problems.

Benefits:

  • Plan ahead to conduct a productive, consultative meeting
  • Read and adapt to the client’s style to build rapport
  • Project confidence and credibility in face-to-face meetings
  • Uncover client needs and priorities through active listening skills
  • Position your firm’s approach as solutions to client needs
  • Handle challenging client questions

CLOSE

Senior Associates:

Learn to motivate, manage, delegate and give effective performance feedback.

Benefits:

  • Understand what motivates performance
  • Align your style to the style of your employees
  • Tailor your supervision using a Situational Leadership model
  • Use listening and probing techniques to improve communication
  • Assign projects appropriately and delegate assignments clearly
  • Give constructive feedback and performance appraisals

Custom solutions include: Motivating & Coaching or Delegating & Giving Performance Feedback

CLOSE

Develop new business by creating solid, long-lasting client relationships that enhance your firm’s bottom line.

Benefits:

  • Read the client’s style to communicate more effectively
  • Understand the stages of the consultative sales process
  • Build credibility and rapport in initial phone contacts
  • Plan each meeting for specific objectives and roles
  • Probe strategically to uncover needs, issues and opportunities
  • Position your firm’s approach as solutions to client needs
  • Handle difficult questions and objections
  • Close the deal and establish the desired next steps

Custom solutions include: Consultative Selling Skills, Prospecting: Uncovering Client Needs and Closing the Deal

CLOSE

Partners:

Develop new business by creating solid, long-lasting client relationships that enhance your firm’s bottom line.

Benefits:

  • Read the client’s style to communicate more effectively
  • Understand the stages of the consultative sales process
  • Build credibility and rapport in initial phone contacts
  • Plan each meeting for specific objectives and roles
  • Probe strategically to uncover needs, issues and opportunities
  • Position your firm’s approach as solutions to client needs
  • Handle difficult questions and objections
  • Close the deal and establish the desired next steps

Custom solutions include: Consultative Selling Skills, Prospecting: Uncovering Client Needs and Closing the Deal

CLOSE

Present confidently standing or sitting, formally or informally, to any size audience.

Benefits:

  • Project a strong, comfortable presence in front of an audience
  • Speak articulately and use appropriate gestures
  • Connect with, inspire and persuade the audience
  • Organize persuasive presentations that sell ideas and influence others
  • Understand how to use data and technical information to support key messages
  • Deliver information clearly from PowerPoint slides, hard copy presentations or notes
  • Respond to questions and objections with poise

Custom solutions include: High Impact Presentation Skills, Winning the Client Pitch

CLOSE

Master media interviews, firm announcements, reactive press conferences, and any public, high-pressure Q&A session.

Benefits:

  • Show a confident, concerned, professional face to the public
  • Tailor key messages to different media situations
  • Respond to questions and challenges with poise
  • Bridge seamlessly to stay on message
  • Maintain control of the interview process
  • Build relationships with reporters

Custom solutions include: Mastering the Media, Communicating the Message and Responding in a Crisis

CLOSE